The Creta Palm is located in the town of Chania on the Greek island of Crete. Many places of interest can be found on the island, including the Tsagarolon Monastery, the Frangokastello Fortress, the Baroness Von Schwartz Residence, the Samaria Gorge, sailing excursions, and bungee jumping activities. The Athens International Airport offers daily connecting flights to the island of Crete. Guests of the Creta Palm will find ample public transportation, or may wish to arrange taxi or rental car services. Several shops and restaurants are with walking or biking distance from the hotel.

Guests will find every room at the Creta Palm equipped with a satellite television, Internet connections, kitchenettes with refrigerators, clock radios, air conditioning, and en suite baths. Private balconies and terraces offer sweeping sea and mountain views, or a view of the swimming pool.

Many amenities are available to guests of the Creta Palm, including an outdoor swimming pool, a restaurant, activities for children, weekly live music, and lounges for relaxation. A friendly staff is available to help with laundry services or safe deposit boxes.